How to raise a concern — and who answers for it.

Accountability is part of how iSyph earns trust. If you have a concern about how personal data is handled, here is how to raise it and what to expect.

1. Grievance Officer / Data Protection point of contact

You may contact:

• Name: Mr. Arpit Patel, iSyph
• Designation: Data Protection Officer
• Email: grievance@isyph.com
• Address: Pune, Maharashtra, India

2. How to raise a grievance

Write to the officer above with a description of your concern. To help us investigate promptly, include what you can of the following:

• Your company's name, and the space or spaces involved (for example, a space's #reference, if you know it).
• The approximate date or time period the concern relates to.
• A description of what happened, and what outcome you are seeking.
• Whether the concern involves your own data, or that of someone else on whose behalf you are authorised to raise it.

We will only ever ask for what is necessary to investigate; you do not need to share the content of any conversation to raise a grievance about how it was handled.

3. Our response timeline

We will acknowledge your grievance within 7 business days and aim to resolve it within 15 days, consistent with the timelines prescribed under the DPDP Act and its rules.

4. Escalation

If you are not satisfied with our response, you may escalate to the Data Protection Board of India, in accordance with the DPDP Act.

Officer details must be appointed and confirmed by iSyph before this page is published.